Extract and translation of “Reservation & Cancellation Policies”
French version is legitimate only.
Written confirmation and valid credit card details (or pre-payment) are required at the time of booking to secure reservation. A booking is confirmed when you have a booking number. Deposit and pre-payment are not refundable, not transferable.
Guests will only pay upon checking out. If guests fail to arrive, do not use up all the service provided or reduce their stay, the credit card will be debited the rate of the entire stay. To avoid these charges, we demand a cancellation no later than 5 days prior to arrival for one to three rooms - no later than one month prior to arrival for four rooms and more.
Dogs are not allowed in the restaurant. Kept on a lead they are welcome in the hotel (20 euros/pet/night).
The Chateau and its Orangery are no smoking areas. Drinks are not included in package. A table booked in our restaurant involves, in case of no ordering, a charge of 40 € per person as indemnity. Rooms are situated in the Chateau and in its Orangery.
For a double room used in single occupancy, we will charge the double occupancy.
S.A. Le Chateau d'Etoges - au capital de 306.000€ - Siège social à 51270 Etoges RCS Epernay B379 592 884 - TVA intra-com FR.22.379.592.884
Les surfaces mentionnées sur ce site sont données à titre indicatif.